Anaconda Care — 2-Year Protection Plan | $39

Use your boots. We've got the rest covered.

Your Recovery Boots already include a 1-year warranty against manufacturing defects.

Anaconda Care extends your protection to two full years — and adds accidental damage coverage from day one.

Pump, hoses, valves, zippers, compression chambers and electrical components are all protected.

If something goes wrong, you won't need to find repair quotes or dig through paperwork. One email starts your claim and we'll take care of the rest.

Accidental damage is covered too.

Dropped the pump? Damaged a hose? Accidentally torn or broken part of the system?

As long as the damage was sudden, unexpected and unintentional during normal personal use, you're covered.

What's covered

• 2 years of mechanical & electrical protection
• Accidental damage from day one
• Pump
• Hoses
• Valves & connectors
• Zippers
• Compression chambers
• Electrical components
• Functional failure during normal use
• $0 deductible
• No claim fee
• Free return shipping for approved claims

What's not covered

• Lost or stolen products
• Deliberate or fraudulent damage
• Reckless or abusive use
• Cosmetic marks or wear that don't affect how the boots work
• Damage caused by unauthorized repairs or modifications
• Commercial, rental or shared-use environments
• Products that cannot be returned to Anaconda when requested

Simple claims. No repair quotes. No arguing with support.

If there's a problem, contact Anaconda Support with your order details and tell us what happened.

We may ask for a photo, short video or basic troubleshooting so we can identify the issue.

If your claim is approved, we'll replace the affected component or, where necessary, replace your complete Recovery Boots system.

We'll arrange prepaid return shipping for anything we need back.

That's it.

Add 2 Years of Protection — $39

Anaconda Care — Terms & Conditions

1. Coverage period

Anaconda Care covers one eligible Anaconda Leg Recovery Compression Boots system for 24 months from the date the original product is delivered.

The plan provides 24 months of total protection. It does not add 24 months after the standard warranty expires.

Your Recovery Boots' existing 1-year manufacturer's warranty remains in place. During that first year, manufacturing defects that qualify under the standard warranty will continue to be handled under that warranty. Anaconda Care additionally provides accidental damage protection from the beginning of the 24-month coverage period and protection against covered mechanical and electrical failures through the end of month 24.

Replacing a product or component does not restart or extend the original 24-month coverage period.

2. What Anaconda Care covers

Anaconda Care covers:

• Sudden, unexpected and unintentional accidental physical damage occurring during normal personal use.
• Mechanical or electrical failure of covered components during the coverage period.
• Functional failure of the pump, hoses, connectors, valves, zippers, compression chambers and electrical components during normal use.
• Reasonable shipping or collection costs required by Anaconda for an approved claim.

Coverage applies only to the Recovery Boots system associated with the order on which Anaconda Care was purchased.

3. Accidental damage

Accidental damage means physical damage caused by a sudden, unexpected and unintentional event during normal personal use of the product.

Accidental damage does not include deliberate damage, reckless treatment, abuse, fraud, repeated intentional damage, neglect or damage resulting from using the product in a manner that clearly conflicts with the supplied operating or safety instructions.

4. What is not covered

Anaconda Care does not cover:

• Loss or theft.
• A product that cannot be made available for inspection or return when reasonably requested.
• Deliberate, fraudulent, reckless or abusive damage.
• Damage caused by unauthorized modification, disassembly or repair.
• Damage caused by use contrary to the product's operating or safety instructions.
• Damage arising from commercial, rental, resale or shared commercial use.
• Cosmetic scratches, marks, discoloration or ordinary cosmetic wear that does not affect the product's functionality.
• Damage that existed before the product was delivered.
• Damage caused by an event occurring before Anaconda Care was purchased.
• Consumable or non-original accessories that were not supplied as part of the covered Recovery Boots system.
• Claims where the customer intentionally provides false or misleading information concerning the cause of the damage.

Nothing in these exclusions prevents coverage for ordinary functional failure of a covered component during the applicable coverage period.

5. Making a claim

To make a claim, contact Anaconda Support using the contact information provided on our website or in your order confirmation.

No paper receipt or third-party repair quote is required where we can verify your purchase through Anaconda's order records.

We may reasonably request:

• Your order number or identifying purchase information.
• A description of the problem or accident.
• Photographs or video showing the issue.
• Product serial information, where applicable.
• Completion of reasonable troubleshooting steps.
• Return of the affected component or complete product.

These steps help us identify the problem and determine the appropriate replacement.

6. Replacement

For an approved claim, Anaconda may replace the affected component or, where appropriate, replace the complete Recovery Boots system.

Where the original product or component is unavailable, Anaconda may provide a new product or component with substantially equivalent or better functionality.

There is no deductible or claim fee for an approved claim.

Anaconda will cover reasonable standard return shipping or collection costs required for an approved claim.

Anaconda Care provides replacement protection and does not entitle the customer to a cash payment equal to the retail value of the product.

7. Claim limit

Anaconda Care is intended to return your covered product to working condition following a covered event — not to provide unlimited replacement products.

For accidental-damage claims made under Anaconda Care, the total value of replacement products and components provided over the life of the plan may not exceed the original purchase price paid for the covered Recovery Boots.

Anaconda may satisfy a claim by replacing an individual affected component rather than the complete system where doing so restores the product to proper working condition.

Claims covered separately under Anaconda's standard manufacturer's warranty during its applicable warranty period do not reduce the accidental-damage benefit available under Anaconda Care.

8. Returning damaged products

Anaconda may require the affected component or complete system to be returned before or after a replacement is dispatched.

Where a return is required for an approved claim, Anaconda will provide prepaid standard return shipping or arrange collection where available.

Once a product has been replaced in full under a claim, the replaced product becomes the property of Anaconda and must not continue to be used, sold or otherwise retained if Anaconda has requested its return.

Failure to return a product after Anaconda has reasonably requested and provided a method for its return may result in the claim being denied or the replacement being withheld.

9. Fraud and misuse

Anaconda reserves the right to investigate claims where fraud or deliberate misuse is reasonably suspected.

A claim may be denied where information provided by the customer is materially false, where damage was deliberately caused to obtain a replacement, or where the plan is otherwise being used fraudulently.

This does not affect legitimate accidental-damage or product-failure claims.

10. Returns and cancellation

If the covered Recovery Boots are returned for a full refund under Anaconda's applicable return policy and no Anaconda Care claim has been made, Anaconda Care will also be cancelled and the amount paid for the plan will be refunded.

Any additional cancellation or refund rights required by applicable law will continue